Terms and Conditions

These Terms, Conditions and Policies supersede all previously released versions. ZROADZ reserves the right to change, modify or discontinue any of its terms, policies or programs at any time without prior notice.

The information listed below pertains to any company and its employees dealing direct with ZROADZ from within the continental United States as well as those States and Territories outside the Continental U.S. and any International Customer. ZROADZ claims no liability for any damage to purchaser relating to installation, use, repair or removal of products. Our wire harnesses are intended to be used only with the lights that are included in the product you purchase. Do not change the fuse, add any additional lights or accessories to the harness that are not included with the product you purchased. If you purchase one of our wire harnesses separately please follow the power rating guidelines.

  1. WEBSITE
  2. SHIPPING POLICIES – Single Items
  3. SHIPPING DAMAGES
  4. RETURNS
  5. ORDERING PROCEDURES
  6. GENERAL PRODUCT INFORMATION
  7. CREDITS
  8. CANCELLED ORDERS
  9. BACK ORDERS – SPECIAL ORDERS

Q: WEBSITE

  • Images and product information are posted at www.zroadz.com and ZROADZ FTP site.
  • All images are for the sole use of marketing ZROADZ Products ONLY. Misuse or misrepresentation of these images is strictly prohibited.
  • Product CD’s are available upon request for web development and print purposes.

Q: SHIPPING POLICIES – Single Items

  • General Shipping Information:
    • Orders are shipped ground service unless otherwise specified.
    • Currently, ZROADZ ships via FEDEX and UPS (United Parcel Service).
    • Additional Shipping methods are 3-Day Service, 2-Day Service and both AM & PM Next Day Air. These deliveries are available at the customers’ expense.
    • Special Handling orders must be faxed or emailed for acceptance.
  • Single & Small Multiple Piece Orders:
    • Orders received before 3:00 pm PST on in stock items are shipped same day. Items not in stock are considered backordered and will ship as they become available. See Back Orders / Special Orders for more information.
  • Drop Shipments:
    • Orders shipped to a location other than your specified shipping address are considered a “Drop Ship Order”.
    • ALL Drop Ship orders will be assessed a $ 10.00 drop ship charge at time of Invoice, No Exceptions.
    • Drop ship orders must be faxed or e-mailed to ZROADZ for accuracy, No Exceptions. Confirmations on faxed orders are available upon request.
    • ZROADZ will only drop ship within the 50 United States, Excludes (Puerto Rico and other U.S. Territories).
    • Customers may request for product to be picked up by their own shipping company. Proper Documentation is the responsibility of the customer. Contact a sales representative for more details.
  • Will Call:
    • Product pick up is available at our Corona, CA facility to all ZROADZ customers. Please arrange for a pick up by speaking to a sales representative.
    • Pick up hours are from 8:00AM - 4:30PM Monday – Friday. ZROADZ is closed Saturday & Sundays.
  • Local Deliveries:
    • ZROADZ offers local product delivery to any direct Customers located in the Southern California Area.
    • There are minimum order requirements for this service. Please contact a Sales Representative for more information.

Q: SHIPPING DAMAGES

  • ZROADZ is not responsible for product lost or damaged in transit.
  • The receiving party must report items damaged in transit to the carrier immediately (Per timeline required by carrier).
  • Denied damage claims due to unacceptable or delinquent filings will not be issued credit by ZROADZ.
  • Upon approval and finalization of a claim by the carrier, credit will be issued to the due party. If needed, contact your sales representative to order replacement product; a new order / purchase order is required to ship replacement product (ZROADZ will not re- ship parts off a verbal purchase order).

Q: RETURNS

  • Return Information:
    • A ZROADZ RGA (Returned Goods Authorization) Request Form must be completed on all return requests.
    • All returns must have an RGA number; Product returned without an RGA will be refused, NO Exceptions.
    • RGA numbers are good for 30 days from the date of issuance.
    • Returned packages must be clearly marked with the RGA Number.
    • No returns on special order, clearance or discontinued items.
    • All returned products are subject to a 20% Restocking / Re-Boxing fee.
    • Product must be properly packaged to prevent shipping damage and shipped prepaid at customers expense.
    • Returning an item does not constitute an automatic refund and is subject to review.
    • ZROADZ is not responsible for shipping costs accrued by the sender for not following standard return procedures. This includes refused packages at the warehouse.
    • Most returns are credited to the account within 10-14 days from the day the return is processed.
  • Warranty Returns (See Product Details for more Information)
    • Warranty returns must follow the same guidelines mentioned above the Returns section AND the following:
    • The ZROADZ part # along with a detailed description of the damage must be included along with the ZROADZ invoice number from when the product was purchased. A copy of the final sales receipt is also required.
    • ZROADZ, at its own discretion, may deem a warranty return to be field destroyed at which time the customer will be notified and a credit issued.

Q: ORDERING PROCEDURES

  • Facsimile:
    • Faxed orders are accepted from all ZORADZ customers.
    • Verbal orders via phone are not accepted.
    • ZROADZ strongly recommends faxing your orders in for accuracy.
    • Read receipts on faxed orders are available upon request.
    • Hand written orders are acceptable. Orders that are not legible will be refused.
  • E-Mail:
    • E-Mailed orders are accepted from all ZROADZ customers.
    • E-Mailed orders are recommended for accuracy, this includes Drop Ship Orders.
    • You must contact a Sales Representative to establish an e-mail order format.

Q: GENERAL PRODUCT INFORMATION

  • ZROADZ strongly recommends reading of all instructions and checking fitment before altering / painting or installing any part.
  • ZROADZ and products are made from the highest quality aluminum, stainless steel and manufacturing materials.

Q: CREDITS

  • Credits are posted within 10-14 days business from the day the return is processed.
  • Credits are applied to your account as a “Credit Due”.
  • Credits posted to your account not used within 60 days from the day of issuance, will automatically apply the credit to the oldest invoice first.
  • Please contact the accounting department to apply credits.

Q: CANCELLED ORDERS

  • Cancelled orders are accepted ONLY by phone with a faxed or emailed confirmation.
  • Faxed cancellations MUST be followed up with a phone call for confirmation.
  • Cancellations WILL NOT be accepted on voice messages.
  • Please note: Once an order ships, there is no way to recall the shipment.

Q: BACK ORDERS – SPECIAL ORDERS

  • Back Orders:
    • Items not in stock will automatically be put on back order and will ship as soon as available.
    • If a product you ordered has an extended build time, you will be notified. At which time, you will have the option to continue with the order or cancel it.
  • Special Orders:
    • All Special orders require a faxed or e-mailed order. Verbal orders via phone on Special Order Items are not accepted.
    • ZROADZ will request a deposit at the time you place your order.
    • Special Orders are Non-Returnable and Non-Cancelable.